CHALLENGES FACED BY THE HOSPITALITY INDUSTRY 2025. (and how Hospitality Maintenance can help).
In the hospitality and restaurant world, change isn’t just expected—it’s part of the recipe. With customer tastes and expectations in constant motion, the industry must keep reinventing itself to stay fresh, relevant, and ahead of the curve. After stirring up a promising recovery in 2024, the hospitality industry is facing a fresh batch of challenges in 2025 and beyond.
1. Increasing Costs
Running a busty hotel or restaurant has never been cheap, however this year is proving to be exceptionally costly. With business rates increasing by a whopping 35%, a forecasted 15% increase in food prices and ever-increasing energy costs, it is vitally important for restaurants to maximise their turnover. The last thing a busy restaurant or hotel wants is for a critical building maintenance issue to bring them to a standstill mid-service.
That’s where smart hospitality maintenance can make all the difference, whilst it can be tempting to leave maintenance issues until the last moment, this approach can be costly – being approx. 30% more expensive then planned works. What’s more, planned maintenance can be done out of hours, meaning work can be carried out during your downtime. Here at AM Planned our team are experts at low impact planned maintenance, designed to keep you in business.
2. Staffing Crisis
The hospitality industry is currently facing a crisis in staffing. Increased costs and financial burdens are forcing many venues to cut back on staff and hours, piling pressure on the staff who remain. It’s no surprise the sector now holds the highest turnover rate of any industry—an eye-watering 52%—with around 132,000 roles still unfilled. Morale is dipping, and the cracks are starting to show.
This in turn puts more pressure on the remaining staff, which is one of the reasons why the hospitality sector has the highest turnover rate of any industry standing at a whopping 52% with currently approx. 132,000 unfilled jobs, showing plummeting morale across the industry as a whole.
What many overlook is the power of the physical environment in lifting team spirit. A clean, well-kept space isn’t just easier to work in—it signals that staff are seen, supported, and valued. At AM Planned, we get that. That’s why we respond swiftly and professionally to hospitality maintenance issues, helping create a workplace that feels good to walk into—where positivity rises and productivity follows.
3. Guest Engagement
In today’s hospitality scene, it’s not just what’s on the plate or the price on the menu that matters—it’s the full experience that leaves a lasting impression. From the rhythm of the background music to the warmth of a welcome and the shine on the windows, every detail counts. Guests are more tuned in—and more outspoken—than ever before, with two-thirds of UK consumer reviews leaning negative, and 81% of customers regularly checking online reviews before booking.
In this experience-driven era, even small maintenance missteps can echo loudly, turning a minor flaw into a major dent in a brand’s reputation. Here at AM Planned our extensive team of engineers is able to react quickly to maintenance issues. We are able to dispatch an engineer within minutes of getting a tier one call, and aim to have them onsite and at work rectifying the issues within a few hours.