Contact us today for reliable building maintenance services.
Our team is available 24/7 to respond to emergencies and keep your building in top shape. So why wait? Contact us today to learn more about our services and how we can help you keep your building running smoothly.
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Tracy Giles
Managing Director
The glue that holds everything together, the company integrator, she Loves her holidays and her French bulldogs. She is also a massive fan of take that and is waiting for them to reunite and tour again, she will be in the front row!
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Chas Giles
Director of Operations
Chas has 40 years of experience across building and maintenance. He is often involved with the day-to-day running of the business and liasing with our clients.
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Lewis Giles
Key Accounts Manager
With nearly 20 years of experience across a range of different services, Lewis is a highly competent multi-trade engineer with a vast array of knowledge of the industry.
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Ross Giles
Account Manager
Ross started at AM Planned Maintenance in March 2017 and focusses on managing customer expectations, KPI's and SLA's set by the client, and ensuring we exceed expectations set. His main focus is on managing our multi-skilled operatives and ensuring works are completed to the standard expected.
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Lauren Launder
Office Manager
Lauren has worked for AM planned since 2018, spending 7 years on the helpdesk before taking on Office Manager responsibilities in 2025
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Hannah Filby
Helpdesk Supervisor
Hannah has been here since late 2019 and has been on the helpdesk since 2020. In her spare time she loves having cuddles with her cat Sweety and walking her dog Millie.
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Michelle Bettis
Accounts Manager
Michelle has been with AMPM for just over 4 years after 36 years of working in London. Outside of working with her AM Planned family, she likes gardening, walking, time spent with friends and family.
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Vivienne Foreman
Accounts Supervisor
Viv has been with us for nearly 5 years, initially came in as a helpdesk co-ordinator, she took a keen interest in the invoicing side of the business and now works closely with our Accounts Manager Michelle to make sure everything is processed properly and no stone left unturned.
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Zoe Gibson
Accounts Administrator
Zoe is currently completing my Level 3 Business Administration Apprenticeship at AM Planned Maintenance where she is learning lots of new skills. Outside of work she enjoys shopping, going to the cinema and listening to music.
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Amy Tomlin
Senior Helpdesk Co-ordinator
Amy joined AM Planned in September 2024. She has experience as a healthcare assistant in a mental health unit and coordinating hospital staff. Outside of work, Amy loves spending time with family and is often found cheering on her son at his football matches.
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Louise Wynn
Helpdesk Co-ordinator
Louise has worked at AM Planned since 2022 and is absolutely loving it and learning so much every day.
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Shannon Spall
Helpdesk Co-ordinator
Before joining AM Planned in may 2024, Shannon worked in a dementia care home and as an admin for a building contractor, gaining valuable interpersonal and administrative skills. Outside of work, Shannon loves cooking, and hosting games nights with friends.
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Emma Cotgrove
Helpdesk Co-ordinator
Emma joined AM Planned in July of 2025, bringing her administrative expertise from her previous role as an account manager at a food manufacturer company.
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Sarah Andrews
Helpdesk Co-ordinator
Sarah joined the AM Planned team in May 2024, bringing her friendly energy and experience from her previous role as an office manager at a local cleaning company. Outside the office, she’s a dedicated football mum—most weekends you’ll find her wrapped up on the sidelines, rain or shine, cheering on her kids.
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Emily Racher
Junior Helpdesk Co-ordinator
Emily joined the AM team in March 2025, having previously worked in both the sales and hospitality industries. In her spare time Emily enjoys seeing friends and looking after her two dogs and two cats.
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Chris Benstead
Technical Operations Supervisor
Chris has been with AM Planned since 2018, having previously worked in DIY retail and as a window fitter. When not at work Chris is a keen golfer and a dedicated husband and father to two children.
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Ollie Kirkpatrick
Marketing Executive
Ollie joins us after 14 years in TV Production and Development, having worked on shows like Location Location Location, and Top Gear. At Am Planned Maintenance, he handles marketing, blog writing, and social media. Outside of work Ollie enjoys playing video games and has a collection of over 110 rubber ducks.
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Harley
Office Dog
Harley is our resident HR specialist. With her excellent people skills and ability to sniff out the best talent, she's an invaluable member of our team.
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Hugo
Office Dog
Huge is our top-notch security guard. He takes his job very seriously and can always be found patrolling the office to ensure everyone is safe and sound.
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Hetty
Office Dog
Hetty is our superstar marketing guru. She knows how to capture the perfect shot for our social media posts and is always eager to lend a paw in brainstorming sessions.
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Marcus Jones
Marcus has been with the AM Planned team for over 20 years. Outside of work Marcus enjoys spending time with his family and grandchildren.
